Store Policy

Pet Central In-Store Return & Exchange Policy

Effective 07/22/26

 

 

1. Returns & Exchanges

Items purchased in-store may be returned or exchanged within 14 days of the original purchase date with a valid receipt or other acceptable proof of purchase.

Returns requested after 14 days are not eligible unless otherwise required by law or approved by management.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

 

• Live animals or aquatic livestock

• Clearance items

• Final sale items

• Perishable items

• Frozen or refrigerated products

• Opened food or treats

• Medications, supplements, or health products

• Special order items

• Custom or personalized products

• Gift cards

 

Management reserves the right to refuse any return or exchange that does not meet the requirements of this policy or if abuse of the return policy is suspected.

3. Condition of Returned Merchandise

Unless the item was defective or damaged at the time of purchase, all returned merchandise must:

• Be unused.

• Be unopened.

• Be in original, saleable condition.

• Include all original packaging, accessories, manuals, and tags.

Items that have been used, altered, damaged after purchase, or are not in resalable condition may be refused or may receive only a partial refund, store credit, or exchange at management's discretion.

4. Refund Method

Approved refunds will be issued using the original form of payment whenever possible.

• Credit or debit card purchases will be refunded to the original card.

• If the original form of payment is unavailable, store credit may be issued at management's discretion.

5. Cash Purchases

To ensure adequate cash is available for daily business operations, cash refunds are subject to cash availability.

If sufficient cash is not available in the register at the time of the return, Pet Central reserves the right to issue the refund as store credit.

Management reserves the right to determine the refund method for all cash purchases.

6. Defective or Damaged Merchandise

If an item is defective or damaged at the time of purchase, please notify us within 14 days. We will inspect the item and, when appropriate, repair, replace, exchange, issue store credit, or provide a refund at management's discretion.

Manufacturer warranties remain the responsibility of the manufacturer when applicable.

7. Right to Refuse Returns

Pet Central reserves the right to refuse any return or exchange that:

• Does not comply with this policy.

• Appears fraudulent.

• Involves excessive or repeated returns.

• Contains altered, damaged, or incomplete merchandise.

• Lacks acceptable proof of purchase.

Management's decision regarding all returns and exchanges is final.